Information We Collect
Data is gathered to deliver services, verify identity, comply with legal duties, and maintain platform security.
- Personal data: full name, username, date of birth.
- Contact details: email address, billing or correspondence address.
- Transaction records: date, amount, transaction ID; payment instruments are tokenized or masked (we do not store full card numbers).
- Technical information: IP address, device identifiers, browser type, operating system, connection metadata.
- Usage data: pages visited, approximate location, traffic sources, session and login logs.
- Preferences: marketing choices and a history of communications with support.
How Information Is Used
Collected details are processed for specific, lawful purposes such as :
- Account setup and KYC/age verification.
- Payments: processing deposits and withdrawals, chargeback handling.
- Security: fraud screening, AML monitoring, risk checks, and incident response.
- Support: handling requests, complaints, and service communications.
- Service quality: analytics, performance tuning, and feature improvement (using aggregated or pseudonymized statistics where possible).
- Marketing: sending offers only where consent or legitimate interest applies; you can change preferences at any time.
- Compliance: record-keeping required by applicable laws and regulations.
Data Sharing and Legal Disclosure
Information may be disclosed under controlled conditions :
- Service providers (processors): hosting, storage, security, payments, KYC vendors—bound by data-processing agreements.
- Authorities and regulators: lawful requests from law enforcement, courts, or AML bodies.
- Corporate group/affiliates: limited support, compliance, or accounting functions under equivalent safeguards.
- Corporate events: merger, acquisition, or reorganization, with continued protection of your rights.
- We do not sell personal data and do not disclose it for unauthorized commercial purposes.
Personal data is never sold or disclosed for unauthorized commercial purposes.
Data Security and Retention
Protection is ensured through technical and organizational measures, including :
- Encryption in transit and at rest where applicable.
- Access controls based on least privilege, with logging and periodic audits.
- Fraud and threat monitoring, vulnerability testing, and security reviews.
- Account protections, including options like strong passwords and 2FA where available.
Retention periods are limited to the purpose collected or the period mandated by law (e.g., AML rules may require several years of storage). When a record is no longer needed, it is deleted or anonymized. You may request access, correction, or deletion subject to legal exceptions by contacting [email protected].
Cookies and Tracking
Cookies and related technologies support stability and performance :
- Essential cookies: core features such as login, session security, and load balancing.
- Performance/analytics cookies: usage metrics that help improve speed and reliability.
- Functionality cookies: remember settings and preferences.
- Targeting/advertising cookies: personalize marketing and track affiliate attribution.
Cookie choices can be managed in your browser or, where offered, via our on-site consent tools. Blocking certain categories may affect functionality. Third-party cookies (e.g., analytics, payment or affiliate partners) are used only for stated purposes and under contractual safeguards.